Handling Customer Bargaining

Multi-turn dialogue strategies for handling customer price negotiations and bargaining

Customer

Can you give me a discount? Other stores are much cheaper.

Recommended ReplyA（强调价值）

I understand you are looking for good value. This product uses XX material which is much more durable. If you decide today, I can apply for a small gift for you.

Recommended ReplyB（提供替代方案）

This is indeed one of our higher quality items, and the price is already the promotional price. If your budget is limited, I can recommend another option with better value for money?

Not Recommended

No, this price is already very low. We cannot go any lower.

Reason: 语气生硬，容易让Customer反感离开

Customer

I do not want a gift, just take 20 yuan off directly.

Recommended Reply（坚持底线但留余地）

20 yuan is beyond my authority. How about this - let me see if I can apply for a 10 yuan discount or free shipping insurance. Would that work? If not, feel free to take your time to think about it.

The above is a reference framework. Please adjust according to your actual situation and store policies.